ADD to terms and conditions of sale PERMATAN® the 15/11/2014

In case of an order refund request that have been delivered, only the merchandise returned will be refunded, the shipping cost has been "consumed" to deliver the package, they will not be refunded under any circumstances.

After the prescribed period of withdrawal, PERMATAN® reserves the right to accept or reject a request for exchange or reimbursement by the customer. Indeed, if the product was purchased, is not affected by a hidden defect, the seller is not obliged to take it back. It can be based on the binding force of the sales contract to consider the sale as firm and final and oppose a no sell in any customer's refund request. The client, who made a mistake or committed an error in his order or the delivery address, enjoys no right to obtain refund for the take-back of the product.

The buyers attention is adviced to the fact that any opened goods or use tracks,  will be systematically denied especially if it comes in direct contact with the skin. The purchaser must return the goods in their original condition and packaging.

In case of no removal of goods delivered by the transport in these distribution points, within contractual deadlines, delivery charges are not refundable and will be charged a flat amount of TWELVE EUROS expense management, record control of the merchandise and restocking.

After return of the goods in our premises, we will check the condition of the returned merchandise and after reviewing your file, we will send you our agreement or disagreement and the procedure to be followed.

Terms and conditions :

  1. Introduction
    2. Price
    3. Geographical area
    4. Orders
    5. Retraction
    6. Terms of paiement
    7. Delivery
    8. Waranty
    9. Responsability
    10. Intellectual property
    11. Data personal
    12. Archiving - proof
    13. Dispute resolution

 

  1. Introduction

Those terms and conditions are agreed on one hand by the company INVEST VALOR France sas au capital social de 10.000 € siège social: 20 rue de la Villette Immeuble le Bonnel (69003) Lyon (France) SIRET: 794 191 007 00010 hereinafter referred to as "PERMATAN®" and second hand, by any person or entity wishing to make a purchase via the website www.permatan.fr called here "Buyer".

These terms and conditions define the contractual relationship between the Buyer and PERMATAN® and conditions applicable to all purchases made through the merchant site PERMATAN®, the Buyer is professional or particular. The acquisition of a consumer product or service through this site implies acceptance by the Buyer of these terms and conditions.

These conditions shall prevail over any other general or special conditions not specifically approved by PERMATAN®.

PERMATAN® reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the order by the Buyer.

Characteristics of costumer products and services

The consumer products and services offered are those listed in the brochure published on the website of PERMATAN®. Those consumer products and services are offered with the limits of available stocks. Each product is accompanied by a description provided by the manufacturer, the Purchaser may have access to the manufacturer's documentation.

The pictures in the brochure are only for information only and are not contractuals.

  1. Price

 

The list prices are inclusive of VAT applicable on the date of the order and in euros ; any rate change will be reflected in the price of products or services. PERMATAN® has the power to change prices at any time, except that the list price, the day of the order shall be applicable only to the Buyer. All prices include [or not include] the order processing, transportation and delivery if they occur in the geographical areas set out below.

We inform you that in case of displaying an incorrect price, obviously ridiculous (low price) for whatever reason (computer bug, manual error, technical error), the command, even approved by us, will be canceled, we will inform you as soon as possible. You will then be able, if you wish, to re-order the correct and exact price.

 

  1. Geographical area

The online sale of products and services presented on this website is for buyers who reside in countries on the list published and supplies required in these areas.

Summarize the country delivered.

  1. Orders

 

The buyer who wishes to purchase a product or service must:

- Complete the identification sheet on which he will show all the requested or giving customer number if any,

- Complete the online order giving all the references of selected products or services,

- Validate the order after reviewing it,

- Make the payment under the anticipated conditions,

- Confirm the order and its regulation. The confirmation of the order implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All the supplied data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions. The seller will send an email confirmation of the order recorded.

  1. Retraction

 

In accordance with Article L.121-20 and following of the Consumer Code, the Buyer have 14 working days from the date of delivery of his order to return any item does not suit him.

No retract will be accepted if the returned product is unfit for selling. Therefore, the product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.

The product must be accompanied by all accessories and a photocopy of the invoice. Otherwise, the product will be returned to the Buyer's expense.

Returns will not be accepted if the return request is untimely and / or if the original packaging has been unsealed, opened, torn, marked.

Returns processing for retract: a purchase will be credited to the customer's account within 48 hours of receipt of the package back. If the Buyer choose to be reimbursed Reimbursement will be based on the original method of payment (credit card or check) the amount of the returned products will be made within fifteen days of acceptance of the return by reference.

  1. Terms of payment

Payment is due upon ordering.

Payments will be made by credit card; they will be realized through the secure ATOS system and / or PayPal using SSL (Secure Socket Layer) so that the transmitted information is encrypted by software and no third party can become acquainted during transport on the network.

Payment by check is only possible for checks in euros drawn on a bank domiciled in France or Monaco. If paying by check, the cashing of the check is performed upon receipt of the check and order processing begins with the receipt of the check. If the check is not received within FIFTEEN DAYS after the order online, it will be canceled.

The check should be made payable to PERMATAN and sent to the address below:

PERMATAN – 865 avenue de Bruxelles (83500) La Seyne-sur-Mer (France)

indicating the number of your PERMATAN order on the check.

On behalf of the Purchaser will be debited on dispatch of products or services available and the amount of consumer products or services.

Payment by bank transfer:

à l'ordre de : PERMATAN - INVEST VALOR FRANCE

Bank :CIC LYONNAISE DE BANQUE

Titulaire du compte (Account Owner) : INVEST VALOR FRANCE SAS

adresse :20 RUE DE LA VILLETTE IMMEUBLE LE BONNEL (69003) LYON (FRANCE)

identifiant national compte bancaire - RIB

Banque: 10096 - Guichet: 18288 - N° de compte: 00083009501 - Clé: 45

IBAN (Internation Bank Account Number:  FR76 1009 6182 8800 0830 0950 145

BIC (Bank Identifier Code) : CMCIFRPP 

Domiciliation: CIC MARSEILLE MAZARGUES 37 RUE EMILE ZOLA 13009 MARSEILLE (FRANCE) 

At the request of the Purchaser, it will be sent a paper invoice showing VAT.

  1. Delivery

FRANCE - UNITED KINGDOM - BELGIUM - LUXEMBOURG - GERMANY - NETHERLANDS - SPAIN - PORTUGAL - ITALY - ISRAËL - SWITZERLAND - AUSTRIA - ROMANIA - SWEDEN - UKRAINE - RUSSIA - POLAND - MEXICO - USA - CANADA - PERU – CHILE – PANAMA – COLOMBIA - AUSTRALIA - Andorra - Brazil - Denmark - Finland - Guadeloupe (FR) - French Guiana - Hungary - Reunion Island (FR) - India - Ireland - Martinique (FR) - Monaco - Norway- New Caledonia (FR) -  Oman - French Polynesia - Czech Republic - Saint Barthélémy - Saint Martin - Slovakia

We offer you the choice between:

- La Poste " So Colissimo" delivered against signature: home delivery within 48 hours within the Post.

Whatever the chosen method of shipping, you can track online delivery of your package by going to the website of the carrier.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile products .

Packages are oversized and protected.

Deliveries are made to the address specified in the order that can only be in the area agreed. The risks are borne by the Buyer from the time the product have left the premises of PERMATAN®.

In case of damage during transport, the complaint must be made with the carrier within three days of delivery. Delivery times are given for information only; if they exceed thirty days of the order, the sales contract may be terminated and the buyer refunded.

Deliveries are entrusted to La Poste - So Colissimo 

Delivery costs:

Delivery costs are based on the shipping method selected by Buyer and calculated on the entire order. They will be shown to the Buyer at the end of his order before confirmation of the latter by him.

In case of refund request an order that would have been delivered, only the returned merchandise will be refunded the shipping cost was "consumed" in order to route the package, they will not refunded under any circumstances. After the prescribed period of retract, PERMATAN® reserves the right to accept or reject a request for exchange or reimbursement by the customer. Indeed, if the product was purchased, is not affected by a hidden defect, the seller is not obliged to take it back. It can be based on the binding force of the sales contract to consider the sale as firm and final and oppose a plea in any customer's refund request. The customer, who made a mistake or committed an error in his order or the delivery address, enjoys no right to obtain reimbursement through the recovery of the product.

The buyers attention is drawn to the fact that any unwrapped goods or  used  will be systematically denied especially if it comes in direct contact with the skin. The purchaser must return the goods in their original condition and packaging.

In case of no removal of the goods delivered by the transport in these distribution points within the contractual deadlines, delivery fees will not be refunded and will be charged a flat rate amount of TWELVE EUROS for administrative management costs, control of the commodity and restocking.

After return of the goods in our premises, we will check the condition of the returned merchandise and after reviewing your file, we will send you our agreement or disagreement and the procedure to be followed .

  1. Warranty

 

All products supplied by the Seller benefit from the legal guarantee provided by Article 1641 of the Civil Code. In case of non-compliance of a product sold, it can be returned to the Seller who will take over, refund or exchange. All claims, requests for exchange or refund must be made by post to the following address: PERMATAN® - 865 avenue de Bruxelles (83500) La Seyne-sur-Mer (France) within a period of thirty days delivery.

  1. Responsability

 

Seller, in the online sales process, is bound by an quality of obligatory effort; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

  1. Intellectual property

All elements on the website PERMATAN® are and remain the exclusive intellectual property of PERMATAN®.

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, video or audio. Any single link or hyperlink is strictly prohibited without the express written consent of PERMATAN®.

PERMATAN® - Dermask® - COSMEDEV® - INOPROPIG® are trademarks to the INPI in Paris.

  1. Date personal

According to the law relating to data, files and liberties of the 6th of January 1978, the name information of buyers may be subject to automated processing. PERMATAN® reserves the right to collect information on purchasers including using cookies, and, if desired, to transmit to business partners collected information.

Buyers may object to the disclosure of their details by notifying PERMATAN®. Similarly, users have a right to access and correct data concerning them, according to the law of the 6th of January, 1978. The processing of information, including the management of e-mail addresses of website users was the subject of a declaration to the CNIL.

  1. Archiving - proof

 

PERMATAN® archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code. The registers of PERMATAN® be considered by the parties as proof of communications, orders, payments and transactions between the parties.

  1. Dispute Resolution

These online sales conditions are subject to French law. In case of dispute, jurisdiction is given to the competent courts of Lyon, despite multiple defendants or warranty.

INVEST VALOR FRANCE SAS
20 rue de la Villette immeuble le Bonnel
69003 LYON (FRANCE)
SASU au capital de 10.000 €
RCS Lyon n° 794191007 - TVA intracommunautaire n° FR57 794191007